Exams FAQ

Yes. If your course has a final exam, it is mandatory that you write it. There are no supplemental examination options.

Students are responsible for scheduling their own final exams and the last day that you can write your exam is on your course completion date. 

For self-paced courses, you can write your exam any day on or before your course completion date pending you have provided the proper notice. The last day that you can write your exam is on your course completion date. 

For paced courses, you must write your exam during the assigned exam window.

ProctorU exams should be scheduled a min of 72 hours in advance and in person exams must be scheduled at least 3 weeks in advance by emailing the completed Statement of Presiding Supervisor form to olexams@tru.ca.

Need more time?
If the course is eligible for a course extension, apply for an 18-week extension prior to the course completion deadline. You are allowed to purchase one extension per eligible course.

Please see below for how to apply for it through your mytru account and the contact information for Enrollment Services is: student@tru.ca, 250-852-7000 ext 1 or 1-800-663-9711 ext 1 (toll-free in Canada).

• Go to https://mytru.tru.ca/ 
• Scroll down the page about halfway to the heading “Open Learning Services”
• Click the link for “Course extension request”
• Then you will be prompted to log in
• If you have not logged in before, your student number is your Login Name and your Password will be TRU and your date of birth in the form of TRUddmmmyy

Not all exams are available to take online. Check your "Final Exam" tab for your course in Moodle to see how your final exam is offered. If you are not sure how your final exam is offered, email olexams@tru.ca to ask. There are no supplemental examination options.

Most TRU Open Learning courses have a virtual final exam option that can be taken from home using an online proctoring service - ProctorU. Not all exams are available to take virtually and in that case, the exam must be taken in person at an approved testing centre. 

We also provide the choice of in-person examinations for students in Canada for whom it may not be feasible or desirable to take advantage of the online proctoring option. The in-person options will require students to take the exam at one of the approved testing centres listed on the Canadian Invigilator Network (CIN). 

ProctorU exams should be scheduled a min of 72 hours in advance and in person exams must be scheduled at least 3 weeks in advance by emailing the completed Statement of Presiding Supervisor form to olexams@tru.ca.

Students are responsible for the fee charged by ProctorU or the testing centre to supervise their exam. 

You can view your final exam mark and letter grade through your student account at mytru.tru.ca (not moodle).

• Go to https://mytru.tru.ca/
• Scroll down the page about halfway to the heading “Open Learning Services”
• Click the link for “Assignment marks”
• Then you will be prompted to log in
• If you have not logged in before, your student number is your Login Name and your Password will be your date of birth in the form of TRUddmmmyy
• Then from the dropdown menu, choose the semester, and click the CRN number to view a breakdown of assignment marks/final exam mark

Rewrites of failed exams are not allowed. Students are permitted one exam attempt per course registration.

You can re-register in the course to write the exam again. Your original grade and your second grade appear on your transcript, but you receive credit only once.

There are no supplemental examination options for courses delivered by TRU Open Learning.

For exams scheduled with ProctorU, you can reschedule your exam as long as it has been done in advance. To reschedule your exam, sign into your ProctorU account, click My Sessions and then click Reschedule. 

For in person exams scheduled at a testing centre, you will need to contact your testing centre to inquire what their policies are for rescheduling your exam. If the testing centre allows students to reschedule exam appointments, you must also get permission from the TRU Exams Department, olexams@tru.ca in order to change your approved exam date. 

The last day that you can write your exam is on your course completion date. 

Any transcript related questions can be sent to transcripts@tru.ca.  

Once your final grade has been posted, you can order your official transcripts and view/print your unofficial transcripts by following the steps below. 

• Go to https://mytru.tru.ca/
• Scroll to the bottom of the page to the heading “Transcripts”
• Click “View your transcript” to view and/or print your unofficial transcript
• Click “Order printed transcript” to order your official transcript
• Then you will be prompted to log in
• If you have not logged in before, your student number is your Login Name and your Password will be your date of birth in the form of TRUddmmmyy

Contact the Accessibility Services Office as soon as possible.

Email: as@tru.ca
Phone: 250.828.5023 (Kamloops) or 1.888.828.6644 (toll-free in Canada)

You must be approved for exam accommodations through the TRU Accessibility Services department in order to receive exam accommodations for your TRU Open Learning exam. We do not accept exam accommodations from external instutions. 

If the course is eligible for an extension, request and pay for a course extension by using the Course Extension Request form, or re-register in the course.

You are allowed one extension per eligible course and cannot cancel your registration in or withdraw from a course that has been extended. Also, a course extension disqualifies the course for student loan purposes, regardless of your final grade.

You should complete your assignments in order and submit them to your TRU Open Learning Faculty Member as you complete them (several weeks before the final examination). Normally, your course materials provide examination preparation advice, and you may borrow helpful materials through the TRU Library. Also check if your course materials include a practice exam. Please note that not all courses include a practice exam. 

Contact your TRU Open Learning Faculty Member for more advice.

If you passed your exam but did not submit all of your assignments, you receive your final grade approximately one month after the course completion deadline. Let your TRU Open Learning Faculty Member know if you do not plan to submit all of your assignments. If you require more time and your course is eligible for a course extension, apply for an 18-week extension prior to the course completion deadline.