Residence services
Future Students
Front desk
Items are available for use by signing them out at the front desk. You must present valid photo ID to sign out equipment. These items are available on a first-come, first-served basis, and are limited in quantity.
The East Village, North Tower and Coyote Den front desks are all open 24/7.
Housekeeping
TRU Student Housing offers housekeeping services for all common building areas at the North Tower, East Village and Coyote Den with additional limited scheduled housekeeping services of students' suites in the North Tower.
Light cleaning by a housekeeper takes place when a suite has clear counter tops (no personal belongings such as hairbrush, toothbrush or dirty dishes) and floors (no garbage or personal belongings) as well as a maintained bathroom. This includes both the kitchen and the bathroom at North Tower. In order to maintain a safe, sanitary and clean living space, residents are asked to ensure they are maintaining their suite in between housekeeping visits. Should your suite be deemed unacceptable to be cleaned, you will receive a warning to clean your suite within 24 hours. Save space in your packing and borrow a variety of cleaning tools available to residents at the Front Desk, such as a vacuum, broom or mop. Residents who do not comply with the housekeeping requirements could be subject to a fine.
Laundry
Our laundry room is furnished with state-of-the-art washers and dryers. The machines are card operated, not coin operated.
Laundry cards can be purchased from the machine in the laundry room or lobby. This machine is also where you can load money onto your new laundry card, using cash, debit, or credit. Each time you do a load of washing or drying, the machines will deduct money from your card. We just ask that residents clean the lint trap before and after every load in the dryer and be a considerate resident by refraining from using all the washers and dryers at one time.
As well, do not leave your clothes in the machine past the end of the cycle. Please note that TRU Housing is not responsible for lost or stolen items of laundry left unattended.
Parking
All residents parking on campus must buy a parking permit. If you park in a lot without authorization, you may be ticketed and/or towed. Please refer to the TRU Parking site for more information and instructions on how to buy a long-term or daily parking permit. Parking permits are not available at the Front Desk.
Bike storage
North Tower and Coyote Den provide secure bike storage. See the front desk if you require access to this room and to register your bicycle. Bicycles are not to be brought into or stored in any suite or private bedrooms. Residents wishing to use the bicycle storage are simply required to supply their own lock. TRU Housing is not responsible for damages or loss of property.
Garbage and recycling
Students are asked to please remove all garbage on at least a weekly basis prior to their housekeeping service. North Tower offers its students the luxury and safety of recycling and placing their garbage in a Garbage and Recycling Room inside the building. The drop-off is located past the multimedia room on the main floor. East Village and Coyote Den have a secure garbage, recycle and composting compound centrally located that allows students access with a security code.
Residence Maintenance
Our maintenance staff takes great pride in ensuring that the building always meets our highest standards. They are willing to assist with anything in your suite or the building that may be in poor condition, needs fixing or repair. We encourage you to complete a maintenance requisition if you notice anything of this nature.
Log onto the Housing Portal with your username and password
Click on the “Maintenance” tab
Create “New Job”
Complete “Job Request Category” from drop down menu > MAINTENANCE REQUEST
Complete “Job Request Item” from drop down menu > MAINTENANCE REQUIRED
Provide detailed description of request
Forget your password?
Use the “Forgotten Password” link. This will send a notification to the email you used to create the application to create a new password. You can check the status of your request by logging back onto the portal and viewing your submissions.
Response time
Maintenance staff try to get to your request within 72 hours of submission. Please note that by creating a maintenance requisition online, you consent to having a maintenance member enter your suite. Requests are typically completed Tuesday through Saturday from 9 a.m. to 3 p.m. If you (or your roommate) are not present at the time of the repair, a note will be left in your suite to let you know we were there.
Emergency
If this an urgent concern, please contact the front desk immediately. In the case of an emergency, residence staff will enter the suite.
An emergency is considered to be any active flooding or fire related risks.
